Andy Ballard Piano Service ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://pianodiscdfw.com/ and when you sign up to receive SMS/text messages from us.

By accessing or using our services, you agree to the terms of this Privacy Policy, including our SMS Terms & Conditions.

1. Information We Collect

We may collect personal information that you voluntarily provide when you:

• Schedule an appointment
• Submit an inquiry
• Opt‑in to receive SMS/text messages
• Interact with our customer support or services

Types of information we collect may include:

• Name
• Email address
• Phone number
• SMS opt‑in consent
• Appointment details and preferences

2. How We Use Your Information

We use your personal information for purposes including, but not limited to:

• Scheduling and confirming appointments
• Sending appointment reminders and updates
• Responding to inquiries and providing assistance
• Communicating with you about ongoing conversations as an existing customer
• Improving our services and customer experience

3. SMS/Text Messaging & Consent

When you provide your mobile phone number and opt in, you consent to receiving SMS/text messages from Andy Ballard Piano Service related to:

• Appointment reminders
• Responses to inquiries and assistance
• Ongoing conversations for existing customers

Message frequency may vary. Standard message and data rates may apply.

You may opt out of SMS/text messages at any time by replying STOP to any message. After opting out, you will not receive further SMS/text messages unless you opt in again.

For help or support via SMS, reply HELP or contact us through other support channels listed on our website.

4. How We Share Your Information

We do not sell, rent, or share your personal information with third parties for marketing or promotional purposes.

We may share your information with service providers who help us operate our business, such as scheduling or messaging systems, but only to the extent necessary to perform their services.

5. Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Your Choices & Rights

You have the right to:

• Access and update your personal information
• Opt out of SMS/text messaging at any time
• Ask questions or request deletion of your information in accordance with applicable law

To exercise any rights, please contact us through the contact information provided on our website.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us via the contact methods on our website:

https://pianodiscdfw.com/